FAQ
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Answers to the questions we hear most often — about orders, shipping, returns, payments and our pieces. Can't find what you're looking for? Our team is one message away at support@getmanforge.com.
Orders & Shipping
How long does shipping take?
We offer free, insured shipping to more than 80 countries on all orders, taxes included. Orders are typically packed within 1–3 business days, and delivery times vary by destination.
Do I have to pay customs or import duties?
No — taxes and duties are included in the price you see at checkout, so there are no surprise fees on delivery.
Can I track my order?
Yes, you'll receive tracking information by email as soon as your order ships.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy from the date of delivery, so you can try your purchase in the comfort of your home.
How do I start a return or exchange?
Reach out through our Contact page or email us at support@getmanforge.com within 14 days of delivery and our team will guide you through the next steps.
What condition does the item need to be in?
Items must be unworn, unwashed and returned with all original tags attached.
Payments
What payment methods do you accept?
We accept credit card, PayPal, Shop Pay, Google Pay, Apple Pay, and PIX.
Is my payment information secure?
Yes — all transactions are encrypted and processed securely at checkout.
Products & Care
What materials do you use?
Our pieces are made with high-quality natural materials, including merino wool, linen, cashmere and soft sheep suede, chosen for comfort and built to last.
Still have a question?
Reach out any time through our Contact page or email us at support@getmanforge.com — we're happy to help.